Frequently Asked Questions

Everything you need to know about shopping for your furry friends.

What are your shipping rates and delivery times?

We offer flat-rate shipping across the country, with free delivery on orders over $50. Most orders are processed within 24 hours and typically arrive within 3-5 business days.

What is your return policy for pet food or treats?

We accept returns on unopened and sealed food or treat items within 30 days of purchase. For safety reasons, we cannot accept returns on items that have been opened.

How can I track my Petwell order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website so you can monitor your delivery in real-time.

Do you offer a subscription service for recurring orders?

Yes! Our 'Auto-Ship' program allows you to schedule regular deliveries of your pet's essentials and save 10% on every recurring order.

Are the pet toys and accessories sold on your site safe?

Absolutely. Every product in our store undergoes a rigorous quality check to ensure it meets safety standards for materials and durability before being listed.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.