Returns & Exchanges

At Petwell Online Pet Store, we want you and your furry friends to be completely satisfied with every purchase. If a product isn't the right fit, you can return most items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the unused items in their original packaging, ensuring all tags are attached and including a copy of your packing slip.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location near you.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing